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I Online Service Desk Solution |
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| The Client |
| Dipolar is one of the leading IT solutions providers in Australia,
who has developed outstanding software in survey and market research, as well
as in the financial services field. They have an impressive client base that
includes large private and public organizations, as well as governmental
departments, both Australian and foreign.
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| The Project |
| With Dipolar’s launch of one of its financial software, Desktop
Super, they required an online support system to service the growing customer
base. Integration Online Services was honored to take on this project, and
develop the Desktop Super online support portal. |
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| Our team worked with the Dipolar team one on one to identify all
the business requirements for the project. This analysis included assessing
average user requirements, common support issues, and the workflow between
support consultants at Dipolar. Creativity and showing initiative were part of
our team’s strength in making this analysis rich with ideas and imagination.
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| Jointly with the Dipolar support team and pilot customers, we
designed and developed a user friendly multi level support system, where a user
can log a support ticket, view progress and obtain prompt resolution of their
issue. |
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| The Outcome |
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| The result was an increase in customer satisfaction with the
software and efficiency in the use of resources on the support helpdesk. After
the success of the initial project, Dipolar engaged Integration Online Services
for further enhancements to the project, including the development of a
knowledgebase system." |
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| Julian Cole, Director of Dipolar : “I am very pleased
with the Helpdesk application Integration Online Services developed for
us. The team at Integration always showed initiative and creativity, and
came up with good ideas for the app. They delivered a very good application
swiftly, professionally, and at very economical cost.” |
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| Dipolar Ltd.
Helpdesk Application |
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| September, 2007 |
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